FAQ

Frequently Asked Questions (FAQ)

1. How can I contact Sunabz regarding my order?

Do not hesitate to contact our dedicated customer support team via email at Support@sunabz.de To ensure prompt assistance, please include your email address, phone number, order number or tracking number when contacting us.

2. How long does shipping take on average?

On average, orders are processed within 3 days, with an additional 3 days for shipping preparation. Delivery times are typically 7 to 15 business days, depending on your location.

3. Which payment methods are accepted?

We accept payments via credit card, debit card, Paypal and Klarna.

4. What should I do if my order is cancelled?

Order cancellations may occur due to stock limitations, item availability, pricing errors, requests for additional information, or unavailable carriers. In such cases, you will receive an email notification.

5. How can I track my order if it is delayed?

If there are delays with your order, we will send you emails with real-time updates to inform you of the status of your order.

6. How do I initiate a return for an item?

Defective items may be returned for a full refund. Most products can be returned within 14 days of purchase provided they are in saleable condition with original packaging, tags, and a receipt. Return shipping costs are usually the customer's responsibility unless the item is defective or incorrect.

7. What should I do if I have problems with my order or questions about products?

If you have any questions about orders or products, please do not hesitate to contact our customer support team. We are here to help you quickly and efficiently.

8. What is your return policy for damaged or incorrect items?

If you receive damaged or incorrect items, please contact us immediately and we will arrange a replacement or refund, including all associated shipping fees.

9. How can I check the status of my order?

You can easily check the status of your order by logging into your account on our website and visiting the "Order History" section.

10. Are there any discounts or promotions currently?

We regularly run promotions and discounts. Visit our website regularly to discover the latest offers or subscribe to our newsletter.

11. How can I provide feedback or suggestions?

We greatly value your feedback and suggestions. Please do not hesitate to contact our customer support team with your comments or ideas.

12. Are there size charts for clothes or shoes?

Yes, we provide size charts on our product pages to help you choose the right size for clothes and shoes.

13thWhat is your return and exchange policy for items that do not fit or do not meet my expectations?

For items that do not meet your expectations or do not fit, please consult our Return and Exchange Policy on our website for detailed information on the process.